Shipping policy

Shipping Policy

At Vivara Luxe Jewelry, we are committed to delivering your order safely and efficiently.

Processing Time

All orders are carefully prepared and processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping Time

Estimated delivery time is 7–14 business days from the date your order is shipped.

Delivery times may vary depending on your location, customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Vivara Luxe Jewelry is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.

If your package appears to be lost or significantly delayed, please contact our customer support team. We will assist you in working with the carrier to locate your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding your order or shipping status, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Vivara Luxe Jewelry.